GAMEDAY TECHNOLOGY
Transform the gameday experience for fans and staff with less friction and more accountability.
Cut down on ingress times, reducing lines and ensuring fans don't miss out on the game
Facial payments increase throughput at concessions, driving more revenue
90% of fans want Wicket programs expanded, and consistently rate them the highest stadium feature
FOR FANS & TEAMS
Create a sensational event experience for fans, premium guests, and employees with streamlined facial authentication technology that reduces friction at every touchpoint.
Faster ingress, faster payments, a premium experience, and less FOMO for fans that don’t want to lose out on watching the game because they had to wait in lines for concessions or merchandise.
Wicket enables more revenue from existing sources and creates new opportunities.
Wicket gives you tools to manage all touchpoints more efficiently. With <1s facial scans that make nearly instant decisions, repetitive checks—such as ID, credentials, tickets, and other security-based checks—become faster and more accurate, increasing the baseline accountability and security of your venue, while also reducing the space needed for long lines.
Wicket scales with teams—whether you serve 1,000 or 50,000 fans, Wicket can easily adjust to different team needs: our platform enables customers to make day-of adjustments to physical placement and user experience configurations.
This is our highest-rated feedback item across the board. No off-the-shelf biometric worked for sports. Wicket was willing to customize the product for our business.
VP of IT
We LOVE the express access. It's so much easier than scanning tickets.
Just to sign up it takes a couple minutes. They walk you right though it!"
—On Express Access Program
We surveyed our fans after the first season, after the second season, and what we're seeing is that they feel it's a magical moment. They can't believe how easy it is, how fast it is—that's what we're looking for.
VP of Technology Solutions
I think it's probably gonna be the future. It's very cool. It welcomes me, it's got my name and, you know, all my tickets right there. It's nice to feel I've got a connection there.
—On Entry Express Program
Our goal is to provide solutions that best serve and take care of the guests who visit our stadium. Wicket has been a key partner in helping us create first-class experiences and we are excited to keep that going.
CTO
I've used this all season. Super slick. Don't even have to stop walking.
It's so nice. If you have 8 ticket tickets just the holder needs to scan.
—On Express Access Program
The use of Wicket’s facial authentication platform and their built-in integrations have optimized the technology we rely on and revolutionized our overall stadium operations.
Vice President of Stadium Operations
At first I wasn’t sure it would work, but it’s been flawless. I skip the line and get in instantly. Way more convenient.
Took a couple minutes to set up and now I never wait. I don’t think I even stop walking anymore.
—On Express Entry Program
FOR FANS
Transform how fans experience gameday with frictionless interactions that allow them to fully enjoy what they came for: the game.
Facial ticketing speeds up ingress by 4x by allowing fans to safely pair their tickets with their face and opt into a frictionless express entry program.
Fans and guests can link their face to their preferred form of payments (including mobile wallets), eliminating the need for credit cards, reducing wait times at concessions by 2x, and increasing revenue.
Fans can connect their IDs (proof of age) and payment method to their face for age-restricted purchases, eliminating the need for manual ID checks, reducing wait times, and increasing accuracy.
Premium guests can use their face for a more convenient and secure entry for exclusive areas such as premium clubs and suites.
FOR TEAMS
Reduce operational load on your gameday staff and increase visibility into the who, where, and when of your venue.
Empower your security staff and reduce the risk of shared, lost, or stolen credentials by letting them verify credential-holders using facial scans. By giving them more confidence to allow or deny access, teams can ensure only authorized personnel enter restricted areas such as field-level entry tunnels, locker rooms, and press boxes.
Connect player, office staff, and back-of-house employee access permissions to their face, enabling simple access control with time-boxed entry for increased safety and convenience—especially for exclusive areas such as staff-only lounges, cafeterias, or training facilities.
Wicket integrates with visitor management platforms, streamlining visitor management for teams and allowing guests to use their face to gain access—when and where they’re expected.
Enable an automated ID check option to verify the identity of would-be season or group ticket buyers to reduce fraud at the point of purchase.
Wicket technology was built for fans, by fans, and has been used by over 1 million users in some of the most challenging live event environments.
We are serious about privacy—our customers own their lists and data, and Wicket programs are designed to be opt-in only.
Wicket is integrated with major ticketing platforms, turnstiles, and payment providers, enabling fast and easy deployments.
Wicket technology was built for crowded venues and operates in changing lighting and variable weather conditions.
INTERACTIVE MAP
Learn how Wicket can help transform your venue with facial authentication to create a sensational event experience for fans, VIPs, and employees.
Wicket is the leading provider of privacy-first biometrics at scale. Learn more about how the different ways we ensure user privacy is protected below.
Users are free to opt out of Wicket programs at any time, for any reason.
If a user no longer wishes to be a part of a Wicket Facial Authentication program, they can simply email their request to security@wicketsoft.com.
No, this is a service provided by the event organizer, and it is opt-in only and completely optional to use.
Guests can enroll in multiple ways:
Enrollment takes less than a minute, and on-screen instructions guide users through the process.
Once you have enrolled, just follow the signs to the program lanes at the event, walk up and present to one of the kiosks, and you’re in. It’s that simple.
No, only the ticket account holder needs to be enrolled in Wicket with a picture. As long as the primary account holder is enrolled, all tickets can remain on that account, and the whole group (including children) can enter with the account holder. Once at the Wicket sensor, account holders will be able to redeem all tickets on their account, without anyone else from their party needing to enroll.
