Faster throughput at bottlenecks improves the event experience and drives real ROI.
Automated, nearly instant workflows reduce the risk of human error and associated costs.
Wicket touchpoints provide insights into the fan journey, helping venues better understand their guests.
TRANSFORMING LIVE EVENTS
Wicket helps you run smoother, more enjoyable, and more profitable events. Our plug-and-play integrations with event technology and service providers connect transaction tokens—tickets, payment methods, credentials, IDs, access permissions, and more—with a user’s face.
Reduce lines, improve the guest experience, simplify operations, and get the data you need to make better decisions.
POWERFUL TECHNOLOGY
Our privacy-first facial authentication platform integrates with multiple event technologies out of the box, serving as a near-instant and more convenient authentication layer that allows your guests to maximize the enjoyment of the event while simplifying operations for you.
Wicket’s integrations include ticketing, credentialing, payment, ID verification, event management, and access control providers, allowing guests and staff members to experience live events hands-free.
See some of our integration partners below.
Wicket’s algorithms are purpose-built for real-world conditions (not controlled lab settings), and take less than 1 second (300ms) to match someone—with hats, glasses, in poor lighting, or extreme weather—with a proven 99.7% accuracy rate.
Our privacy-first facial biometrics are opt-in only and have been tested and accredited by third parties to ensure bias-free performance and continued compliance with user privacy best practices worldwide.
Our technology has been proven to have 99.7% accuracy across ethnicities and is ISO 27001 certified, SOC 2 Type 2, GDPR, and NIST CSF compliant.
Learn more about our privacy commitment.
MANAGE DEPLOYMENTS
Wicket Admin is a web and mobile application for customers that allows administrators to manage and configure all aspects of Wicket deployments.
Admin logs provide customers with a real-time view of people who have presented for authentication, with privacy controls to ensure only people who present are captured.
Our lists and device features make it easy to segment who can use a Wicket program. End users enroll in select lists, which are then propagated to edge devices at specific locations.
This strict hierarchy is seamless for end users, flexible enough for custom deployments, and strong enough to ensure program use only where it’s intended.
Our on-demand event reports provide a variety of detailed user data for different use cases, which can be integrated into business intelligence platforms to improve event outcomes and operational decision-making.
Sites, campaigns, and sensor configurations give customers control over the look and feel of the enrollment and redemption workflows for end users, enabling an on-brand experience across content and visuals, messaging, and communication.
MOBILE APP
Wicket Edge is a mobile application used to validate and relay ticket, entry, or redemption information to users seeking access to a space or staff members controlling the entry point.
Wicket Edge can run on iOS and Android devices or connect to third-party systems via our SDKs, API, and webhooks.
Because our technology does not depend on specific hardware, deployments are flexible and come in multiple formats, ensuring practicality for live events of all sizes and configurations.
Our user interface is straightforward and easy to use for both staff and users, allowing them to move through lines quickly.
Wicket Edge offers multiple configuration options to better serve our customers’ varied use cases. For example, the dual-screen Operator Mode format gives staff members visibility and control during every scan, while the guest-facing screen keeps the experience clear, fast, and intuitive.
Wicket Edge offers total visual customization, allowing customers to design the screens to match their own brand or a sponsor’s brand, ensuring maximum visibility for sponsors.
Developer tools
Wicket integrates with leading event technologies out of the box, but third-party systems can tap into the Wicket platform in multiple ways (SKDs, APIs, and webhooks). If you’re interested in learning more, contact us for integration details.
EnrollKit handles the first step: user enrollment and opt-in, making it easy for partners and customers to implement Wicket into mobile and web experiences.
User authentication is the core of the Wicket platform, and AuthKit enables customers and partners to build it into their existing workflows.
These purpose-built tools provide a mechanism for Wicket devices to communicate with third-party systems to complete transactions.
Enrollment and interaction data can be ingested into business intelligence systems via webhooks to analyze behaviors and trends to optimize decision-making.
HOW IT WORKS
STEP 1
Wicket creates your client in Wicket Admin and connects you to different Wicket services and integrations.
STEP 2
Create your Wicket program and lists, and design branded registration sites and Wicket Edge sensors.
STEP 3
Users opt into available Wicket programs and take and upload a selfie during registration.
STEP 4
Once enrolled, users walk up to a Wicket-powered device to use the programs they opted into.
Wicket is the leading provider of privacy-first biometrics at venues and live events. To learn more about how we apply this to our technology, click below.
While Wicket’s computer vision algorithms are technically a facial recognition system, we prefer to use the term Facial Authentication. Facial recognition systems like those used by law enforcement or security agencies (to identify an unknown individual by running an image through an extensive database) are based on a surveillance model.
Wicket differs from this approach in two ways:
Firstly, Wicket has an opt-in-only model. We do not use our technology to keep people out, but rather to let known faces (registered users) in—only people who have explicitly opted into Wicket-powered services can use them.
Secondly, Wicket’s Facial Authentication system is designed to protect the privacy of those who do not want to be captured at all. To ensure unwilling participants aren’t scanned by Wicket, users must physically present to a Wicket sensor to gain access to confirm that the user is:
In short, Facial Authentication verifies the identity of an individual who has already provided consent to be in the system via an opt-in procedure.
The Wicket team has taken steps in the design and implementation of our solution to maintain customer privacy and security:
Opt-in only means just that.
To use Wicket facial authentication, all users must explicitly opt in prior to uploading an image into our system. Wicket does not take pictures of users for enrollment without user knowledge; users take and submit their own selfie and provide Wicket with permission to use it to give them access to facial authentication-enabled features, such as facial ticketing, facial payments, and facial access.
In all cases where Wicket makes a decision on a non-registered User, that data is non-identifiable and is not used by Wicket except to match that person against a registered User.
All personally identifiable information (PII) is directly provided by the Customer or User. PII is then translated from an image to a mathematical representation of the face for identification. Wicket only captures and stores PII for the stated use of our products and minimizes exposure of this Customer and User data at all times.
When we receive user PII, we use encryption (at rest and in transit) to ensure the information is safe, and any images and data captured at the actual event are automatically deleted from all systems within a timeframe determined by the organizer.
Nothing. Wicket is a privacy-first company. We value our users’ personal and data security, and do not use, sell, remarket, or distribute their pictures or personal data for any reason, including any law enforcement purpose, unless required by law. The use of user pictures and personal data is exclusively to enable program function, and only for what users provided explicit consent to.
Our official Privacy Policy can be found here.
Wicket operates as a Data Processor, while each customer serves as the Data Controller. Customers retain full ownership of their data, which is stored in a secure cloud environment maintained by Wicket.
Wicket has maintained a formal Information Security (InfoSec) Program since 2019 that consists of a managed cloud services provider, automated security compliance software, managed detection and response (MDR) services for vulnerability remediation, static code analysis tools, security benchmarking tools, and various other procedures and documentation that support a robust defense in depth.
Wicket also performs ongoing third-party penetration tests from trusted security vendors.
Two separate audit firms have independently audited Wicket’s platform, and we continue annual audits against multiple security frameworks. Our SOC2 Type 2 attestation report demonstrates our compliance with the security, availability, and confidentiality standards set by the American Institute of Certified Public Accountants (AICPA) as well as the core subcategories of the NIST Cybersecurity Framework. Wicket’s Information Security Management System (ISMS) received initial ISO 27001 certification in April 2023 and undergoes surveillance audits each year until re-certification. In addition, we achieved GDPR compliance in June 2023. Refer to the Resources section in the Trust Center for artifacts related to these third-party audits.
SOLUTIONS
Facial authentication for entry and re-entry to live events.
Facial authentication for payments and age verification.
Authentication for temporary or event-based permissions.
Automated access control with facial authentication.
