All personally identifiable information (PII) is directly provided by the Customer or User. PII is then translated from an image to a mathematical representation of the face for identification. Wicket only captures and stores PII for the stated use of our products and minimizes exposure of this Customer and User data at all times.
The Wicket platform is designed to minimize the storage of PII, and robust access controls—aligned with recognized security frameworks—are in place to protect all data.
When we receive user PII, we use encryption (at rest and in transit) to ensure the information is safe, and any images and data captured at the actual event are automatically deleted from all systems within a timeframe determined by the organizer.