For fans who need assistance with Wicket facial ticketing programs.
Wicket is a software company that uses facial authentication technology to provide guests with a faster, easier and more secure way to register and use their face as their ticket or credential.
No, this is a service provided by the event organizer and it is opt-in only and completely optional to use.
Follow the Wicket Program link from your team’s website or QR code (program names vary by team, but often have Express Entry or Access in the title). The on-screen instructions should guide you through the rest of the process.
Once you have enrolled, just follow the signs to the program lanes at the event, walk up and present to one of the kiosks, and you’re in. It’s that simple.
Wicket does not require a ticket for ingress. Once enrolled, you only need your face.
No, only the Wicket account holder needs to be enrolled with a picture. As long as you are enrolled, just keep all tickets on your account and your whole group (including children) can enter with you. When you present your face to the Wicket sensor, you will be able to redeem all tickets on your account, without anyone else from your party needing to enroll.
Yes, as long as all their tickets are on your Wicket account, you can enter the venue with other people.
As long as your child’s ticket is on your Wicket account, you can enter the venue with them. However, children under the age of 13 cannot create accounts with Wicket, so make sure to take that into account before gameday.
Camera permissions largely depend on the device and browser you are using. For a guide on how to adjust camera settings for multiple browsers and device types, click here.
The only way your face gets in the system is if you personally take a selfie and enroll. You will receive an enrollment email from the event organizer or you can scan the QR code on site and then you will be prompted to sign in and take a selfie.
We use encryption to ensure your information is safe, and any images and data captured at the actual event are automatically deleted from all systems within a timeframe determined by the organizer.
To learn more about Wicket’s privacy commitment, go to our Security & Privacy page.
Our official Privacy Policy can be found here.
No. There is no Personally Identifiable Information (PII) stored on the device. Additionally, all devices are password protected and remotely managed and can be wiped and disabled as soon as the device is reported missing.
Yes.
You are free to opt-out of Wicket programs at any time, for any reason.
If you no longer wish to be a part of a Wicket Facial Ticketing program, simply email your request to security@wicketsoft.com.
When you are logged into your Wicket account, under profile, you need to click the Manage Photos button. There, you will see all your photos stored by Wicket, and you only need to click on the Remove button, and then click Remove again. Facial Ticketing programs cannot work without photos, so make sure to take that into account before gameday.
If you have further questions on how to participate in a Wicket Facial Ticketing program or need support, please message us at support@wicketsoft.com.
If you have further questions on how to participate in a Wicket Facial Ticketing program or need support, please message us at support@wicketsoft.com.
